Business terms of service

These terms apply to Haccora subscriptions purchased by businesses and should be read with the accepted order, plan description and data-processing agreement.

1. Business use and accounts

The customer confirms it acts for business purposes and is responsible for accurate information, authorised roles, account security and prompt removal of leavers. Accounts must not be shared in a way that prevents attribution.

2. Trial, subscription and payment

The seven-day trial does not require card details. A paid subscription starts only at checkout or when an order is accepted. Monthly plans renew monthly until cancelled. The customer may cancel before renewal through the billing portal. Plan prices are per site, per month and VAT is added where applicable.

3. Service and food-safety responsibility

Haccora provides digital workflows, reminders, records, exports and role-based access. It supports record keeping and inspection preparation but is not a regulator, certification body or substitute for competent food-safety judgment. The food business remains responsible for registration, HACCP-based procedures, safe methods, allergens, staff competence, corrective action and applicable law.

4. Customer data and acceptable use

The customer retains its rights in customer data and grants Haccora limited permission to provide and secure the service. Users must not bypass access controls, probe another tenant, introduce malicious code or submit fabricated, backdated or falsely attributed evidence.

5. Suspension, export and termination

Access may be suspended where reasonably necessary for security, unlawful use, material breach or overdue payment. Customers can export supported evidence while access is active and should do so before closure. Return and deletion follow the order and DPA.

6. Warranties and liability

We provide the service with reasonable care and skill but do not guarantee a particular inspection result, hygiene rating or legal compliance. Liability limits must be set in the accepted order. Nothing excludes liability that cannot lawfully be excluded.

7. Law and disputes

These terms and non-contractual obligations are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction unless an enterprise order expressly agrees otherwise.