Complaints procedure

We take complaints seriously and use them to improve the service.

How to contact us

• Email: hello@haccora.co.uk
• Post: iTechLounge Ltd
• Phone: configure before launch

Response targets

We aim to acknowledge complaints within two business days and provide a substantive response within ten business days, or explain why more time is required.

Escalation

Ask for management review if you are dissatisfied. Data-protection complaints may also be submitted to the Information Commissioner's Office.